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At Rush by KIRA, we take pride in the quality of our products. If you have received a defective item, we are committed to making it right.
Eligibility for Return: Returns are only accepted for items that are defective due to manufacturing errors. A defective item is one that has a material flaw, damage, or workmanship defect that was present upon delivery.
Please note that some products (like our Samurai Pants) are hand stitched/ hand painted and thus small imperfections can happen as they are intentional to the overall style.
Time Frame: Customers must notify us of the defect within 7 days of receiving the item to be eligible for a return.
Contact Us: Please reach out to our support email at support@rushbykira.com with your order number, a description of the defect, and photos/unboxing video of the defective item.
Refund or Replacement: After receiving and inspecting the returned item, we will either :
Non-Returnable Items: We do not accept returns for items that are not defective, such as those with damages caused by improper use, accidents, or normal wear and tear.
We are dedicated to ensuring customer satisfaction, and we appreciate your understanding of our return policy. If you have any questions, please don’t hesitate to reach out to our Email or Whatsapp number
Note: This policy applies to all purchases made through our website and is effective worldwide.
