We have answered the most frequent questions we have come across during the order process, payments, refunds, and exchanges. Have a look at it. If there's any other issues apart from these, feel free to contact us on email@example.com or Whatsapp
MY ACCOUNT & MY ORDER
HOW DO I PLACE MY ORDER?
1. Browse through our range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
2. Once you’re done, click the ‘Add To Cart’ button
3. After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
4. You will be redirected to your cart page where you will confirm your cart items.
5. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
6. There you go! You got your order placed. Now sit back, relax while we pack and ship your order in 2 business days.
HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY ?
2. You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
HOW DO I RECEIVE MY ORDER?
2. All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition
I TRIED PLACING MY ORDER USING MY DEBIT CARD/ CREDIT CARD/ NET BANKING. THE ORDER WAS NOT SUCCESSFUL BUT MY MONEY GOT DEDUCTED. WHAT’S HAPPENING HERE?ACCORDION TITLE
For any other assistance/issues you can write to us at firstname.lastname@example.org or call us on our helpline, and we’ll help sort things out.
HOW SHOULD I CHECK THE STATUS OF MY ORDER?
IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD, OR CREDIT CARD?
DO YOU GUYS TAKE UPI??
WHY AM I NOT GETTING ANY COD OPTION ON THE PAYMENT PAGE?
ARE THERE ANY HIDDEN CHARGES?
Except, product's price does include the Goods and Services Tax which is standard 5% rate for Tees and 12% for Hoodies.
WHAT SHOULD I DO IF MY PAYMENT FAILS?
Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10-14 business days. For any further clarification, you can email us at email@example.com
SHIPPING AND TRACKING
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Please Note: Due to the ongoing pandemic, our courier partners are working with limited staff. Delivery of your orders may be delayed by up to 15 days.
WHEN WILL MY PRODUCTS ON PRE-ORDER BE SHIPPED?
ARE THERE ANY ADDITIONAL SHIPPING CHARGES?
HOW DO I TRACK MY ORDER?
WHAT IF MY ORDER IS UNDELIVERED?
RETURNS & EXCHANGE
WHAT ARE THE TERMS OF THE EXCHANGE POLICY?
• Exchange will be provided only in cases where the product is damaged when received. (T&C applied)
*As we do not have our own delivery service we rely on delivery partners like DTDC, Delhivery, eKart, etc In case of an exchange; the Delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charges i.e ₹100.
• In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Service Team.(T&C applied)
• If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on firstname.lastname@example.org
• In the interests of hygiene, masks, boxers and shorts are not returnable.
Stationary products like stickers are also a part of no return / no exchange products
HOW DOES THE EXCHANGE PROCESS WORK?
• You can initiate an exchange by applying for an exchange from by connecting with us via Instagram or Whatsapp, Once a request has been submitted our team will assist you to complete the exchange process.
• As we do not have our own delivery service we rely on delivery partners like DTDC, Delhivery, eKart, etc In case of an exchange; the delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charge i.e ₹150. The shipping cost has to be borne by the customer.
• Please contact us on the Whatsapp number given on the website, Our team will help you.
WHAT IS THE REFUND POLICY FOR RETURNS OF ORDERS PLACED DURING A SALE?
WHAT IS REFUND POLICY FOR PRE-PAID ORDER CANCELLATION?
I HAVEN'T RECEIVED MY REFUND YET. WHAT SHOULD I DO?
Bank refunds will take 7-10 business days.
HOW DO I CANCEL MY ORDER?
COD Orders that have not been shipped can be cancelled by contacting our customer care.
For prepaid orders cancellation is not available.
DO YOU TAKE BULK ORDERS/ CUSTOMISE PRODUCTS?
We’ll also try and work out a discount for you, depending on the quantity of your order.
WILL I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU AFTER REGISTRATION?
I WANT TO PLACE AN ORDER BUT I DON’T WANT ANY PRICE TAG OR INVOICE ATTACHED AS IT IS A GIFT FOR SOMEONE. IS IT POSSIBLE?I WANT TO PLACE AN ORDER BUT I DON’T WANT ANY PRICE TAG OR INVOICE ATTACHED AS IT IS A GIFT FOR SOMEONE. IS IT POSSIBLE?
It is not possible to detach the invoices and tags but if you call us immediately after placing the order, our team can help you out.
If you want to add a note to the gift, please email the note to us at email@example.com and immediately contact us on our Whatsapp (mentioned at bottom of the page) so that we can add it before the order is shipped.